This refund policy explains how returns, refunds and order problems work at Ultra Pouch Store. Because Ultra Pouches go in your mouth, we follow strict hygiene rules for returns. Still, we always want to make things right.
Refund Policy: Returns Window
You can request a return within 30 days of delivery. However, to qualify, cans must be unopened, factory-sealed and in the same condition you received them.
Items Our Refund Policy Does Not Cover
- Opened or used cans
- Cans with a broken seal
- Orders returned more than 30 days after delivery
Damaged, Wrong or Missing Items
If your order arrives damaged, incorrect or incomplete, email sales@takeultrapouch.com within 7 days of delivery. Please include your order number and a photo. Then we will send a replacement or a refund at no cost to you.
How to Start a Return
First, email sales@takeultrapouch.com with your order number and the reason for the return. Next, we will reply with return instructions and the return address. Also, please do not send items back to the manufacturer, Ultra, Inc., because they cannot process orders placed with us.
How Refunds Are Paid Under This Refund Policy
Once we receive and inspect your return, we will email you to confirm approval. After that, approved refunds go back to the original payment method within 5 to 10 business days. Shipping costs are not refundable unless we made an error.
Questions
Contact us any time at sales@takeultrapouch.com or through our support page. You can also read our Ultra Pouches FAQ or continue shopping.